Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Backorders

Some parts move fast — others are made to order or ship in from Japan.
When you buy a back-order item from Roo Racing, you’re locking in your spot in the queue.

🕒 Estimated Lead Times

  • Back-order parts are usually delivered within 4 weeks, unless stated otherwise on the product page.

  • Genuine Subaru parts and specialty items may take longer depending on factory supply and freight delays.

We’ll always give you an honest ETA at the time of order and keep you updated if that changes.

Cancellations

  • Orders can’t be cancelled once the part is in production, packed, or shipped from our supplier.

  • You can request cancellation if the quoted ETA has blown out significantly (usually 14+ days beyond the estimate) and you no longer wish to wait.

  • If we agree a delay is excessive, you’ll get a full refund — no fees, no drama.

Returns on Back-Order Parts

  • No returns on special-order or back-order parts, unless:

    • The item is faulty, incorrect, or not as described, or

    • The ETA delay meets the cancellation criteria above.

  • All other change-of-mind returns are not accepted for these items.